ZOONLAI UrbanX Electric Bike
On saleSave $360 (51% off)was $699.99
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ZOONLAI UrbanX Electric Bike
The ZOONLAI UrbanX, photographed for Smartravel's own product listing.
A lighter, lower-priced step-through commuter from Smartravel's ZOONLAI line.
The UrbanX is the lowest-priced bike on our Smartravel shelf: a 500W step-through commuter from Smartravel's ZOONLAI line, from $339.99, with 24-inch pneumatic tires, quick-release fenders and a color LCD with multiple ride modes. Free US shipping, and Redtail handles any claim under Smartravel’s 12-month warranty.
- 22–24 MPH Top speed
- 504 Wh Integrated battery
- 330 lbs Payload capacity
- $339.99 Starting price
Why the ZOONLAI UrbanX
A step-through frame built for commuting
24" x 2" pneumatic tires with a suspension fork, quick-release fenders, and a color LCD with multiple ride modes — a lighter, city-oriented layout next to Smartravel's fat-tire models.
An integrated 48V, 504 Wh pack
The 10.5Ah pack is built into the frame rather than a separate case, with a 4–6 hour charge time on the included charger.
Single or 2-pack, with or without a rear rack
Smartravel sells this listing in five configurations — with or without the rear rack, as a single bike or a 2-pack — so you choose the combination that fits.
What stands out on the spec sheet
- The lowest starting price of the six Smartravel bikes we carry, at $339.99
- 330 lb payload capacity on a step-through frame
- Quick-release fenders and a suspension fork included
- Five buying configurations, including a 2-pack
Why buy it from Redtail
The price
$339.99
Matched to Smartravel’s own sale price for the ZOONLAI UrbanX, checked October 18, 2026. Smartravel’s regular price is $699.99.
Free US shipping
$0
At $339.99 the UrbanX is the least expensive bike on Redtail's Smartravel shelf, and shipping in the lower 48 still costs nothing on top of it.
We file the warranty claim
Done for you
Smartravel's 12-month term names the motor, battery, controller and charger. On a 58.37 lb step-through that covers most of what can go wrong, and if it does you send photos and we file the claim with Smartravel.
US support
Real answers
Smartravel gives two rider-height ranges for this frame: about 4'7" to 5'11" in its FAQ and 5'5" to 6'5" on its sizing chart. If you are shorter than 5'5" or taller than 5'11", ask a US-based team before you order and get the answer in writing.
Not sure it fits your height, your ride or the rules where you live? Email support@redtailebikes.com before you order and we will confirm it in writing — then buy with the button above.
Who the ZOONLAI UrbanX fits
The ZOONLAI UrbanX suits a rider who wants a light, low-cost commuter for paved streets: a 500W step-through at 58.37 lb on 24-inch tires, from $339.99. Smartravel's sizing guidance is about 4'7" to 5'11" in its FAQ and 5'5" to 6'5" on its chart.
It’s your bike if
- Riders who want a lighter step-through commuter rather than a fat-tire off-road bike
- Riders who want the lowest entry price of the Smartravel bikes we carry, at $339.99
- Households or small fleets who want the 2-pack configuration
Want something different? We stock it
- If you want fat tires and more suspension for rough pavement — the DK400 is a fat-tire platform with dual shock absorbers, from $665.
What you get with the order
Shipping
Free shipping on every electric bike within the contiguous United States (lower 48).
Orders are prepared and dispatched within 1–3 business days of confirmation. Most e-bikes arrive within 5–10 business days after dispatch, depending on location.
Alaska, Hawaii, U.S. territories, P.O. boxes and remote routes are quoted case by case — send us your ZIP before you order and we will confirm the route and any extra cost in writing.
Delivery protection
Inspect the bike when it arrives. If anything is damaged, defective or wrong, note it with the carrier and email us photos within 48 hours of delivery, and we resolve it at no cost to you.
Bikes with power, charging, or component issues are covered under the manufacturer warranty; Redtail coordinates repair or replacement remotely at no cost to the customer.
Returns
Change of mind on an unopened, factory-sealed bike: start the return within 72 hours of delivery and the freight in was free either way. Full terms: Redtail Refund & Return Policy.
Paying
Checkout takes the major credit cards, Google Pay, Shop Pay and Apple Pay (in Safari).
Who answers for your order
The company behind this checkout is named in our terms of service, and a person answers too: email is typically answered within one business day, and the phone line on our contact page returns every voicemail.
All of it is handled by our own US team — you place the order, we track it in, and if anything is wrong we deal with Smartravel on your behalf. Full terms: Redtail Shipping Policy · Redtail Refund & Return Policy.
Smartravel’s 12-month warranty, handled by us
Every ZOONLAI UrbanX bought from Redtail carries Smartravel’s limited warranty against defects in materials and workmanship, counted from the day it is delivered, as Smartravel’s Warranty & Return Policy sets out (read October 18, 2026). When something goes wrong you write to us, not to the factory: send photos or a video with your order number and we open and manage the claim with Smartravel.
| Frame, front fork, handlebar | 12 months from delivery |
| Motor, controller, charger, main wiring harness | 12 months from delivery |
| Display, throttle, lights, keys and switches | 12 months from delivery |
| Brakes, drivetrain, wheels, shock absorber, kickstand, pedals, saddle, fenders | 12 months from delivery |
| Battery | 12 months from delivery, to 75% of its original capacity through 300 charging cycles, whichever comes first |
Smartravel supplies covered parts free; fitting labor is covered when its after-sales team authorizes it, and warranty parts ship within the lower 48. Claims are made within one year of purchase, with photos or video.
What Smartravel’s warranty does not cover:
- Wear parts: tires, inner tubes, spokes and brake pads
- Accessories, including free gifts (Smartravel's product pages say the warranty service does not include free accessories)
- Damage from abuse, neglect, misuse, an accident, stunt riding or ramp jumping
- Damage from water, from improper charging or from a charger Smartravel or its dealers did not supply
- Third-party parts, and any part that has been modified or tampered with
- Lost or damaged keys or NFC card
- Electrical parts repaired or modified by someone Smartravel has not authorized (that voids the warranty)
Owning it in your state
Federal law defines a “low-speed electric bicycle” as a vehicle with a motor under 750 watts and a maximum speed under 20 mph on the motor alone (15 U.S.C. § 2085(b)). The UrbanX's 500W motor is under that wattage; Smartravel states a top speed of up to 22–24 mph without saying how much of it the motor supplies. State law governs where and how you can ride it.
The detail for where you ride is in our state-by-state e-bike law guide.
How the ZOONLAI UrbanX compares
Every figure is Smartravel’s own published spec, read from each model’s archived product page on September 24, 2026 and re-checked against its live page on October 18, 2026; every price is the one each bike sells for here today.
| Spec | ZOONLAI UrbanX | DK400 |
|---|---|---|
| Price | $339.99 | $665 |
| Motor | 500W (stated as both rated and peak power) | 1000W peak, 750W sustained (also described as 1200W-class) |
| Battery | 48V, 10.5Ah, 504 Wh, integrated | 48V, 18.2Ah, 873.6 Wh |
| Top speed | 24 mph | 28 mph |
| Brakes | Mechanical disc | Dual mechanical disc |
| Tires | 24" x 2" | 20" x 4.0" fat tire |
| Payload capacity | 330 lbs | 350 lbs |
Full specifications
| Motor | 500W (stated as both rated and peak power) |
| Torque | 60+ N·m |
| Battery | 48V, 10.5Ah, 504 Wh, integrated |
| Top speed | 24 mph (also stated as 22 mph elsewhere on Smartravel's site) |
| Pedal-assist range | Up to 40 miles (also stated as 25–40 and 35+ miles) |
| Throttle-only range | About 23 miles (also stated as 18–23 miles) |
| Charge time | 4–6 hours (also stated as 4–5 hours) |
| Weight | 58.37 lbs |
| Tires | 24" x 2" |
| Payload capacity | 330 lbs |
| Rider height range | About 4'7" to 5'11" in Smartravel's FAQ; 5'5" to 6'5" on its sizing chart |
| Brakes | Mechanical disc (also stated as hydraulic elsewhere on the same page) |
| Drivetrain | Shimano 7-speed |
| Suspension | Fork |
| Display | Color LCD, multiple ride modes |
| Lights | LED headlight |
| Extras | Quick-release fenders, optional rear rack |
| Safety standard | Smartravel states it is safety certified in accordance with UL 2849 |
Specifications as published by Smartravel at www.smartravelor.com/products/zoonlai-urbanx, archived September 24, 2026 and re-checked against Smartravel’s live page on October 18, 2026. Every figure is the manufacturer’s own, verified against that page.
How to read this spec sheet
Smartravel’s pages give more than one figure for some specs on this model; the list below gives both, and the one the table above uses.
- Top speed: Smartravel's headline figures give 22 mph, its spec list up to 24 mph, and its FAQ 22–24 mph. The table prints 24 mph with 22 mph beside it.
- Motor: Smartravel's spec list rates the motor at 500W; its headline figures and product image call 500W the peak.
- Rider height: about 4'7" to 5'11" in Smartravel's FAQ, 5'5" to 6'5" on its sizing chart. The table prints both.
- Range: up to 40 miles with pedal assist and about 23 miles on the throttle in Smartravel's FAQ and spec list; its range chart gives 18–23 miles on the throttle, and its feature copy 25–40 and 35+ miles.
- Charge time: 4–6 hours in Smartravel's FAQ, 4–5 hours in its feature copy and range chart.
- Brakes: ‘mechanical disc’ in Smartravel's spec list, ‘hydraulic’ in its feature copy. The table prints both.
- Smartravel's Warranty & Return Policy sets 12 months for every component and the battery. Its product pages also print '1-year all-inclusive' (with batteries and free accessories outside 'the warranty service'), 'a 2-year warranty for each ebike', and, on the Rocket ST201F and DK400, 18 months. We plan to the policy's 12 months; if a longer term matters to you, tell us and we will put the question to Smartravel in writing before you order.
Straight answers before you order
Smartravel gives the UrbanX's top speed as up to 22–24 mph.
It is a 500W commuter built for everyday city speeds, and the table above prints both figures. If you want more speed, the DK400 is rated to 28 mph. See the DK400.
Smartravel lists the brakes as mechanical disc in its spec list and hydraulic in its feature copy.
If brake type decides it, email us before you order and we will confirm it with Smartravel in writing.
Manuals & assembly
Smartravel publishes an owner’s manual and an assembly video for its models on Smartravel's owner's-manual and assembly-video page. Email us and we will send you the current file for your bike directly, along with a plain answer on what is left to put together out of the box — worth asking before you order if that is what decides it.
Frequently asked questions
Is the ZOONLAI UrbanX a Smartravel bike?
Yes — ZOONLAI is a model line Smartravel sells under its own name, and Smartravel's site lists it alongside its DK400, Rocket, and Raptor models.
What is the UrbanX's real top speed?
Smartravel gives up to 22–24 mph: 22 mph in its headline figures and up to 24 mph in its spec list. Its FAQ adds that actual speed varies with rider weight, terrain and battery level.
Can I buy the UrbanX with a rear rack, or as a 2-pack?
Yes — Smartravel sells this listing in five configurations: with or without a rear rack, and as a single bike, a 2-pack, or a mixed 1-and-1 pack. Pricing is per Smartravel's own listing.
Does the UrbanX have mechanical or hydraulic disc brakes?
Smartravel's page gives both: ‘mechanical disc’ in its spec list and ‘hydraulic’ in its feature copy. If brake type decides your purchase, email us before you order and we will confirm it with Smartravel in writing.
Is the UrbanX legal to ride on the street?
Its 500W motor is under the federal 750-watt line for a low-speed electric bicycle, and the federal test counts speed on the motor alone under 20 mph (15 U.S.C. § 2085(b)); Smartravel states a top speed of up to 22–24 mph. State law governs where and how you can ride it — check the rules where you live before you order.
Is the ZOONLAI UrbanX UL certified?
Smartravel states on its product page that the ZOONLAI UrbanX is safety certified in accordance with UL 2849. If you need the certificate details before you order, email us and we will get them from Smartravel in writing.
Buy the ZOONLAI UrbanX now One click, straight to Shop Pay checkout.
Keep looking
Our ZOONLAI UrbanX review · The Smartravel brand guide · Every Smartravel bike at Redtail · Compare the DK400 · E-bike laws in your state · Shop electric bikes by type
Primary sources
- Smartravel product page: ZOONLAI UrbanX Electric Bike www.smartravelor.com/products/zoonlai-urbanx. Retrieved 2026-09-24; re-checked 2026-10-18.
- Smartravel Return & Warranty Policy www.smartravelor.com/pages/return-policy. Retrieved 2026-10-18.
- Smartravel Shipping Policy www.smartravelor.com/pages/shipping-policy. Retrieved 2026-10-18.
- Smartravel's owner's-manual and assembly-video page www.smartravelor.com/pages/download-my-owners-manual-or-view-assembly-video. Retrieved 2026-10-18.
- 15 U.S.C. § 2085, Low-speed electric bicycles uscode.house.gov — 15 U.S.C. § 2085. Retrieved 2026-09-22.
- Redtail Shipping Policy. Retrieved 2026-09-22.
- Redtail Refund & Return Policy. Retrieved 2026-09-22.
- our state-by-state e-bike law guide. Retrieved 2026-09-22.
How we verified this page. Every specification above was read from an archived copy of Smartravel’s own product page (www.smartravelor.com/products/zoonlai-urbanx), retrieved September 24, 2026 and re-checked against the live page on October 18, 2026. The price was matched to Smartravel’s own on October 18, 2026, read from its product page and its official catalog feed, and the warranty terms from its Warranty & Return Policy the same day.
Every figure is the manufacturer’s own rating, verified against its pages; where those pages give two figures for one spec, the "How to read this spec sheet" section prints both. UL/TUV statements are reported as Smartravel’s own claim, never asserted as independently verified. Prices are USD, current at the date shown. Verified by Milad Ghobadibeygvand, BScN (Western University, 2014), who writes and reviews for Redtail. Corrections: support@redtailebikes.com.
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
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