{"product_id":"redtail-care-package","title":"Redtail Care Package","description":"\u003cstyle\u003e\n  #rtc { --rtc-red:#E11B17; --rtc-red2:#FF3B30; --rtc-ink:#0A0A0A; --rtc-green:#15803D;\n    font-family:-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,Helvetica,Arial,sans-serif;\n    color:#1a1a1a; line-height:1.6; max-width:1100px; margin:0 auto; }\n  #rtc * { box-sizing:border-box; }\n  #rtc .rtc-hero { position:relative; background:var(--rtc-ink); color:#fff; border-radius:16px; overflow:hidden; }\n  #rtc .rtc-hero-img { position:absolute; inset:0; width:100%; height:100%; object-fit:cover; opacity:.5; }\n  #rtc .rtc-hero-in { position:relative; padding:52px 38px; max-width:640px; }\n  #rtc .rtc-eyebrow { display:inline-block; font-size:12px; font-weight:800; letter-spacing:.14em; text-transform:uppercase;\n    color:#fff; background:linear-gradient(135deg,var(--rtc-red),var(--rtc-red2)); padding:7px 16px; border-radius:30px; margin:0 0 18px; }\n  #rtc h1 { font-size:40px; line-height:1.12; 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padding:16px 4px; }\n  #rtc .rtc-faq summary { font-weight:700; font-size:17px; cursor:pointer; list-style:none; }\n  #rtc .rtc-faq summary::-webkit-details-marker { display:none; }\n  #rtc .rtc-faq summary:after { content:\"+\"; float:right; color:var(--rtc-red); font-weight:800; }\n  #rtc .rtc-faq details[open] summary:after { content:\"–\"; }\n  #rtc .rtc-faq p { margin:12px 0 2px; color:#444; }\n\n  #rtc .rtc-finalcta { text-align:center; background:var(--rtc-ink); color:#fff; border-radius:16px; padding:44px 32px; margin:44px 0 0; }\n  #rtc .rtc-finalcta h2 { color:#fff; margin-top:0; }\n  #rtc .rtc-finalcta .rtc-sub { color:#cfcfcf; max-width:620px; margin:0 auto 24px; }\n  #rtc .rtc-note { font-size:12.5px; color:#888; text-align:center; margin:22px 0 0; }\n  @media (max-width:820px){ #rtc .rtc-pillars{ grid-template-columns:1fr; } #rtc .rtc-cols{ grid-template-columns:1fr; }\n    #rtc h1{ font-size:30px; } #rtc .rtc-hero-in{ padding:38px 24px; } }\n\u003c\/style\u003e\n\n\u003cdiv id=\"rtc\"\u003e\n\n    \u003cp class=\"rtc-lead\" style=\"font-size:17px;color:#333;\"\u003e\u003cstrong\u003eExtend your coverage with continued access to our dedicated US-based support team, manufacturer-claim help, and shipping coordination — for 1, 2, 3, or 5 years.\u003c\/strong\u003e Real people, real peace of mind.\u003c\/p\u003e\n\n  \u003ch2\u003eSupport that doesn’t expire when the box does\u003c\/h2\u003e\n  \u003cp class=\"rtc-lead\"\u003eEvery Redtail e-bike includes a complimentary 1-month limited warranty through Redtail, followed by standard manufacturer coverage (typically 1–2 years, depending on the brand). The Redtail Care Package extends Redtail’s own dedicated support — the people who actually know your bike — for the full term you choose.\u003c\/p\u003e\n\n  \u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/1032\/8847\/1835\/files\/redtail-care-package-icons.png?v=1782495390\" alt=\"Redtail Care Package benefits — dedicated support, claim handling, shipping coordination\" style=\"display:block;width:100%;max-width:760px;margin:26px auto 0;height:auto;\" loading=\"lazy\"\u003e\n  \u003cul class=\"rtc-pillars\"\u003e\n    \u003cli class=\"rtc-pillar\"\u003e\n\u003ch3\u003eDedicated Support Team\u003c\/h3\u003e\n\u003cp\u003ePriority access to real Redtail specialists by phone, email, or video for the life of your plan.\u003c\/p\u003e\n\u003c\/li\u003e\n    \u003cli class=\"rtc-pillar\"\u003e\n\u003ch3\u003eClaim Handling\u003c\/h3\u003e\n\u003cp\u003eWe diagnose the issue and manage the manufacturer warranty claim and communication on your behalf.\u003c\/p\u003e\n\u003c\/li\u003e\n    \u003cli class=\"rtc-pillar\"\u003e\n\u003ch3\u003eShipping Coordination\u003c\/h3\u003e\n\u003cp\u003eWe organize logistics and provide prepaid return labels when applicable, start to finish.\u003c\/p\u003e\n\u003c\/li\u003e\n  \u003c\/ul\u003e\n\n  \u003ch2\u003eWhat the Care Package covers\u003c\/h2\u003e\n  \u003cdiv class=\"rtc-cols\"\u003e\n    \u003cdiv class=\"rtc-col rtc-in\"\u003e\n      \u003ch3\u003eWhat’s included\u003c\/h3\u003e\n      \u003cul\u003e\n        \u003cli\u003eExtended access to our support team for warranty-related concerns\u003c\/li\u003e\n        \u003cli\u003eRemote diagnostic assistance via phone, email, or video\u003c\/li\u003e\n        \u003cli\u003eManufacturer warranty claim management on your behalf\u003c\/li\u003e\n        \u003cli\u003eShipping coordination, including prepaid return labels when applicable\u003c\/li\u003e\n        \u003cli\u003ePriority response and personalized guidance throughout your term\u003c\/li\u003e\n      \u003c\/ul\u003e\n    \u003c\/div\u003e\n    \u003cdiv class=\"rtc-col rtc-out\"\u003e\n      \u003ch3\u003eWhat’s not included\u003c\/h3\u003e\n      \u003cul\u003e\n        \u003cli\u003ePhysical repairs, replacement parts, or labor\u003c\/li\u003e\n        \u003cli\u003eNormal wear-and-tear (tires, brake pads, chains, grips, saddles)\u003c\/li\u003e\n        \u003cli\u003eDamage from misuse, improper maintenance, or modifications\u003c\/li\u003e\n      \u003c\/ul\u003e\n    \u003c\/div\u003e\n  \u003c\/div\u003e\n\n  \u003ch2\u003eChoose your coverage term\u003c\/h2\u003e\n  \u003cp class=\"rtc-lead\"\u003ePick a Care Package at checkout. The longer the term, the better the value — and the longer Redtail stays in your corner.\u003c\/p\u003e\n  \u003ctable class=\"rtc-table\"\u003e\n    \u003cthead\u003e\u003ctr\u003e\n\u003cth\u003ePlan\u003c\/th\u003e\n\u003cth\u003eCoverage duration\u003c\/th\u003e\n\u003cth\u003ePrice (USD)\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n    \u003ctbody\u003e\n      \u003ctr\u003e\n\u003ctd\u003eNo Care Package\u003c\/td\u003e\n\u003ctd\u003e1 Month (Redtail) + Manufacturer Warranty\u003c\/td\u003e\n\u003ctd class=\"rtc-price\"\u003e$0\u003c\/td\u003e\n\u003c\/tr\u003e\n      \u003ctr\u003e\n\u003ctd\u003eCare Package — 1 Year\u003c\/td\u003e\n\u003ctd\u003e12 Months\u003c\/td\u003e\n\u003ctd class=\"rtc-price\"\u003e$119\u003c\/td\u003e\n\u003c\/tr\u003e\n      \u003ctr\u003e\n\u003ctd\u003eCare Package — 2 Years\u003c\/td\u003e\n\u003ctd\u003e24 Months\u003c\/td\u003e\n\u003ctd class=\"rtc-price\"\u003e$229\u003c\/td\u003e\n\u003c\/tr\u003e\n      \u003ctr\u003e\n\u003ctd\u003eCare Package — 3 Years\u003c\/td\u003e\n\u003ctd\u003e36 Months\u003c\/td\u003e\n\u003ctd class=\"rtc-price\"\u003e$339\u003c\/td\u003e\n\u003c\/tr\u003e\n      \u003ctr class=\"rtc-pop\"\u003e\n\u003ctd\u003eCare Package — 5 Years\u003cspan class=\"rtc-best\"\u003eBest value\u003c\/span\u003e\n\u003c\/td\u003e\n\u003ctd\u003e60 Months\u003c\/td\u003e\n\u003ctd class=\"rtc-price\"\u003e$599\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003c\/tbody\u003e\n  \u003c\/table\u003e\n\n  \u003cdiv class=\"rtc-trust\"\u003e\n    \u003cdiv\u003e🦅 Backed by \u003cb\u003eRedtail\u003c\/b\u003e US-based support\u003c\/div\u003e\n    \u003cdiv\u003e🇺🇸 \u003cb\u003eAmerican\u003c\/b\u003e service team\u003c\/div\u003e\n    \u003cdiv\u003e⚡ \u003cb\u003ePriority\u003c\/b\u003e response for plan holders\u003c\/div\u003e\n  \u003c\/div\u003e\n\n  \u003ch2\u003eHow it works\u003c\/h2\u003e\n  \u003cp class=\"rtc-lead\"\u003eAdd the Redtail Care Package to your cart with your e-bike (or on its own) and choose your term. From the day your standard coverage begins, your plan keeps Redtail’s dedicated support available to you for the full duration — one call, email, or video away whenever you need a hand.\u003c\/p\u003e\n\n  \u003ch2\u003eFrequently asked questions\u003c\/h2\u003e\n  \u003cdiv class=\"rtc-faq\"\u003e\n    \u003cdetails open\u003e\n      \u003csummary\u003eDoes the Care Package repair my bike or replace parts?\u003c\/summary\u003e\n      \u003cp\u003eNo. The Care Package is a service-and-support plan, not a repair plan. It does not cover physical repairs, replacement parts, or labor. What it does cover is dedicated Redtail support: diagnostics, manufacturer-claim handling on your behalf, shipping coordination, and priority help for the full term.\u003c\/p\u003e\n    \u003c\/details\u003e\n    \u003cdetails\u003e\n      \u003csummary\u003eHow is this different from my free warranty?\u003c\/summary\u003e\n      \u003cp\u003eEvery Redtail e-bike already includes a complimentary 1-month limited warranty plus standard manufacturer coverage. The Care Package extends \u003cstrong\u003eRedtail’s own\u003c\/strong\u003e dedicated support beyond that window, so you keep a direct line to the team that knows your bike for years to come.\u003c\/p\u003e\n    \u003c\/details\u003e\n    \u003cdetails\u003e\n      \u003csummary\u003eWhich term should I choose?\u003c\/summary\u003e\n      \u003cp\u003eIt depends on how long you want Redtail’s support in your corner. Most riders pick the 3- or 5-year plan to align with the typical lifespan of an e-bike’s major components. The 5-year plan is our best per-year value.\u003c\/p\u003e\n    \u003c\/details\u003e\n    \u003cdetails\u003e\n      \u003csummary\u003eWhen can I buy it?\u003c\/summary\u003e\n      \u003cp\u003eYou can add a Care Package at the time of your e-bike purchase or any time after. Add it to your cart, choose your coverage duration, and you’re set.\u003c\/p\u003e\n    \u003c\/details\u003e\n    \u003cdetails\u003e\n      \u003csummary\u003eHow do I reach support once I have a plan?\u003c\/summary\u003e\n      \u003cp\u003ePlan holders get priority response by phone, email, or video. Email \u003ca href=\"mailto:support@redtailebikes.com\"\u003esupport@redtailebikes.com\u003c\/a\u003e any time and we’ll take it from there.\u003c\/p\u003e\n    \u003c\/details\u003e\n  \u003c\/div\u003e\n\n  \u003csection class=\"rtc-finalcta\"\u003e\n    \u003ch2\u003eRide with Redtail in your corner\u003c\/h2\u003e\n    \u003cp class=\"rtc-sub\"\u003eAdd a Redtail Care Package and keep dedicated US-based support, claim handling, and shipping coordination for years — from $119.\u003c\/p\u003e\n    \n    \u003cp class=\"rtc-note\"\u003eThe Redtail Care Package is a service-and-support plan and does not cover physical repairs, replacement parts, or labor. Prices shown in USD. Standard manufacturer warranty terms vary by brand.\u003c\/p\u003e\n  \u003c\/section\u003e\n\n\u003c\/div\u003e\n","brand":"Redtail eBikes","offers":[{"title":"1 Year","offer_id":52405545468187,"sku":null,"price":119.0,"currency_code":"USD","in_stock":true},{"title":"2 Years","offer_id":52405545500955,"sku":null,"price":229.0,"currency_code":"USD","in_stock":true},{"title":"3 Years","offer_id":52405545533723,"sku":null,"price":339.0,"currency_code":"USD","in_stock":true},{"title":"5 Years","offer_id":52405545566491,"sku":null,"price":599.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1032\/8847\/1835\/files\/sign-final-corp-full.jpg?v=1782681699","url":"https:\/\/redtailebikes.com\/products\/redtail-care-package","provider":"Redtail Ebikes","version":"1.0","type":"link"}